WHAT IS TELEHEALTH?
We offer secure video appointments also know as Telehealth sessions to .
Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.
We use a videoconferencing platform through our existing Client Portal, which allows you to see your therapist from anywhere with an internet connection: your PC, laptop, phone browser, or other mobile device.
Yes, we take your data security seriously. We use the HIPAA compliant, secure Telehealth platform provided through our Electronic Health Record (EHR) practice management software system. This secure system encrypts and backs up all data multiple times a day. We employ software and hardware tools that adhere to security best practices. All data is stored securely using TherapyNotes. The Telehealth platform does not allow for sessions video or audio to be recorded.
Many insurance companies provide coverage for Telehealth services while others do not. If you are unsure of your coverage, please contact your insurance company to inquire if your plan provides Telemental health benefits under your policy. It is important to ask if you owe a co-pay, co-insurance or a deductible amount.
Our videoconferencing tool is free to use for Telehealth sessions. If you are using insurance, the cost of the appointment is determined by your insurance company.
All of our current clients already have a debit/credit card stored on file with us. Our policy requires all new clients must provide a debit/credit prior to starting services.
Yes. A client portal account will need to be created for all current clients who have not signed up for one. All new clients will be sent a link via email to create their Client Portal account where they access their new client forms and consent form for Telehealth services.
You’ll need the following to participate in Telehealth sessions:
If you’re using a desktop or laptop, we recommend:
**Specific Browser Instructions
We recommend the following if you’re using a tablet or mobile phone:
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