Telehealth/Online Counseling
WHAT IS TELEHEALTH?
We offer secure video appointments also know as Telehealth sessions to .
Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.
HOW DOES TELEHEALTH WORK?
We use a videoconferencing platform through our existing Client Portal, which allows you to see your therapist from anywhere with an internet connection: your PC, laptop, phone browser, or other mobile device.
IS THIS PRIVATE AND SECURE?
Yes, we take your data security seriously. We use the HIPAA compliant, secure Telehealth platform provided through our Electronic Health Record (EHR) practice management software system. This secure system encrypts and backs up all data multiple times a day. We employ software and hardware tools that adhere to security best practices. All data is stored securely using TherapyNotes. The Telehealth platform does not allow for sessions video or audio to be recorded.
WILL INSURANCE COVER THIS?
Many insurance companies provide coverage for Telehealth services while others do not. If you are unsure of your coverage, please contact your insurance company to inquire if your plan provides Telemental health benefits under your policy. It is important to ask if you owe a co-pay, co-insurance or a deductible amount.
IS THIS FREE? WHAT IS THE COST?
Our videoconferencing tool is free to use for Telehealth sessions. If you are using insurance, the cost of the appointment is determined by your insurance company.
HOW DO I PAY FOR MY THERAPY SESSION?
All of our current clients already have a debit/credit card stored on file with us. Our policy requires all new clients must provide a debit/credit prior to starting services.
DO I NEED TO SIGN UP FOR AN ACCOUNT?
Yes. A client portal account will need to be created for all current clients who have not signed up for one. All new clients will be sent a link via email to create their Client Portal account where they access their new client forms and consent form for Telehealth services.
WHAT EQUIPMENT DO I NEED?
You’ll need the following to participate in Telehealth sessions:
- A computer, tablet, or phone (no applications or software to download).
- An external or integrated webcam.
- An external or integrated microphone.
- An internet connection with a bandwidth of at least 10 Mbps. We recommend an Ethernet cable over WiFi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.
DO YOU RECOMMEND SPECIFIC BROWSERS?
If you’re using a desktop or laptop, we recommend:
- Google Chrome (download)
- Mozilla Firefox (download)
- Safari (download)
**Specific Browser Instructions
We recommend the following if you’re using a tablet or mobile phone:
- Android - Google Chrome
- iOS 11 or newer (iPhone or iPad) - Safari